Nondiscrimination Notice

Banner – University Care Advantage (BUCA) complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, age, disability, or sex.

BUCA:
  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

Contact Information

If you need these services, contact BUCA.

If you believe that BUCA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Ana Mayer, Grievance & Appeals Senior Manager

2701 E. Elvira Road, Tucson, Arizona 85756

Phone: (877) 874-3930, TTY users should call 711

Fax: (520) 874-3462, (866) 465-8340

Email: BUHPGrievances@bannerhealth.com

You can file a grievance in person or by mail or fax. If you need help filing a grievance, Ana Mayer, Grievance & Appeals Senior Manager, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201

Phone: (800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Additional Languages

  •  Español (Spanish)
    • University Care Advantage (HMO SNP) cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
    • ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-874-3930 (TTY: 711).
  •  繁體中文 (Chinese)
    • University Care Advantage (HMO SNP) 遵守適用的聯邦民權法律規定不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人.
    • 注意如果您使用繁體中文您可以免費獲得語言援助服務。請致電 1-877-874-3930 (TTY: 711).