Banner – University Care Advantage (HMO SNP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Banner – University Care Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Banner – University Care Advantage:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our Customer Care Center at (877) 874-3930, TTY users should call 711. We are open from 8 a.m. to 8p.m., 7 days a week. If you believe that Banner – University Care Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Grievances and Appeals Department
2701 E. Elvira Road, Tucson, Arizona 85756
Phone: (877) 874-3930, TTY users should call 711
Fax: (520) 874-3462, (866) 465-8340
You can file a grievance in person or by mail or fax. If you need help filing a grievance, our Grievances and Appeals Department, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Language Assistance Services
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-874-3930, (TTY: 711).
Diné Bizaad (Navajo)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-877-874-3930 (TTY: 711).