Behavioral Health Services and Resources
If you think you or your family member may have problems with a mental illness or substance abuse, behavioral health services can be very helpful.
Examples of situations when behavioral health services can help are when you are feeling anxious or depressed more days than not; when you have experienced a trauma, such as a major accident, or you were the victim of a crime, or physical, emotional or sexual abuse; when you have lost a loved one; or if you are in a domestic violence situation.
Behavioral Health Coverage
Details on Behavioral Health benefits are outlined in the Evidence of Coverage (EOC) booklet, also known as your member handbook. You may also view the Mental Health Services section within the 2021 Summary of Benefits for plan benefit details.
To access the 2021 Evidence of Coverage and 2021 Summary of Benefits, please visit the 2021 Plan Materials page. You must select your County for plan benefit details.
Behavioral health providers can help you with personal and emotional problems. Sometimes these problems may affect you and your family.
Situations when behavioral health services can help are:
- When you are feeling anxious or depressed more days than not
- When you have experienced a trauma, such as a major accident, or you were the victim of a crime, or physical, emotional, or sexual abuse
- When you have lost a loved one; or if you are in a domestic violence situation
If you think you or your B – UCA enrolled family member may have problems let us know. Problems can include a mental illness or substance abuse, and behavioral health services can be very helpful. You do not need a referral from your PCP to receive behavioral health services. Also, your PCP may prescribe medications to treat conditions such as Depression, Anxiety, Attention Deficit Hyperactivity Disorder and Opioid Use Disorder.
What is a Behavioral Health Emergency?
- When you think you are having a crisis or any situation where, because of your mood or thinking, you believe you might hurt yourself or someone else.
- When someone's thinking changes rapidly to the point where the person is not able to recognize reality from fantasy. Sometimes the person does not realize what is happening and may not want help.
B – UCA can provide resources and help you get access to behavioral health services.
Non-emergency Behavioral Health Services
For non-emergency behavioral health services, you may call B – UCA or any of the following organizations to help with your situation:
- Call Customer Care Center during business hours and ask for assistance with a behavioral health referral or to speak with a Behavioral Health Case Manager.
- Call your PCP's office and discuss treatment options or a recommendation for behavioral health provider.
- Maricopa County: 1-800-631-1314 or 602-222-9444
- Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties: 1-866-495-6735
- Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties: 1-877-756-4090
- Gila River and Ak-Chin Indian Communities: 1-800-259-3449
- Salt River Pima Maricopa Indian Community: 1-855-331-6432
Warm Lines are free and confidential telephone services staffed by peers who have, themselves, dealt with behavioral health challenges. Peer support specialists can relate to behavioral health situations because many have been through similar experiences. Peers offer peer support and compassion for callers who just need someone to talk with.
- Crisis Response Network Warm Line (peer to peer): 602-347-1100
- 10 a.m. - 10 p.m., 7 days a week (some hold time when at high volume)
- NAZCARE Warm Line (peer to peer): 1-888-404-5530
- 4 p.m. - 10:30 p.m., Monday - Thursday
- 3 p.m. - 10:30 p.m., Friday - Sunday
- HOPE, Inc Warm Line (peer to peer) for Pima County: 520-770-9909
- All other Southern AZ Counties: 844-733-9912
8 a.m. -10 p.m., 7 days a week
National 24-Hour Crisis Hotlines
- National Suicide Prevention Lifeline:
- National Substance Use and Disorder Issues Referral and Treatment Hotline:
- Crisis Text Line:
Text the word "HOME" to 741741